Frequently asked
Frequently Asked Questions
Here we have all the answers to common questions!
If you have a question we haven’t answered here don’t hesitate to write to us info@goldenratio.at
Product
Unfortunately we cannot ship your Epiphany with Batteries at this time. You will need to put two AA Type Batteries in it. (Since it is so energy efficient you can try the old ones from your TV Remote)
Almost every Pen can be used that weighs at least 5 grams (less than a normal Pencil)
You can control wether the light is enabled when you take the pen or not and also have it on permanently, even when the pen is “parked”
Shipping
We strive to get in stock items out by the next business day. If your order reaches us before 3pm (CET) we will most like ship it that day!
We generally use the Austrian Postal service. If you want express shipping please choose FedEx on checkout.
Shipping will be calculated on checkout and depends on your location.
Please see Refund and Returns Policy
